Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we may choose not to offer a refund or exchange.
All returns must be in the original packaging and of “new” condition, unworn, unwashed and in a saleable condition, the same as it was received. Custom products can not be returned unless the error occurred post approval of the artwork and confirmation of the order. We will require your purchase confirmation Invoice that would have been sent as part of the sale being completed in order to process any refunds.
On receipt of your item for refund, providing it is in the expected condition, we will ensure you are contacted regarding this approval or rejection, which ever the case may be. On approval of the refund we will process the credit within 14 days back via your original method of payment.
Only regular price items are eligible to be refunded, however sale items may be exchanged at the discretion of LumbaJack Racewear.
If you may have ordered the incorrect size or style, we will work with you to exchange the item for something more appropriate. The process will follow that of refunds as outlined above.
Any returns are at your cost and should be sent once advised by LumbaJack Racewear to
12 Albrecht Street, Tolga, QLD, 4882, AUSTRALIA
Any shipping costs are not refundable unless the item was sent in error by us.
Should you have any questions regarding a return or the incorrect product received, please email: info@Lumbajack.com.au